Shipping policy

To ensure your order reaches you without delay, please double-check all shipping details before completing your purchase. We rely on this information to get your package to the right place.

Your Pre-Order Checklist

Getting your shipment right starts with the details you provide. When you enter shipping information that is incomplete or incorrect at checkout, we are unable to process a refund or modify the delivery address afterward. The responsibility for accurate entry rests with you, so please review every field carefully before you finalize the order.

If you notice a mistake after placing your order, you have a brief window to correct it. Reach out to our Customer Care team at service@inkclaw.com within two (2) hours of your order placement. Beyond that timeframe, we cannot guarantee that address changes can be applied.

We commit to delivering your package to the address you supplied. Once the carrier confirms delivery, however, the safety of the item becomes your responsibility. We cannot assume liability for packages that are lost or stolen after that point, so selecting a secure delivery location is essential.

How We Handle Your Shipment

Our team processes orders within 3-5 business days. This window excludes holidays and weekends. Certain products—such as hot items, order-to-make pieces, and pre-order goods—follow a separate timeline and are not covered by the standard processing schedule.

When your order contains more than one item, we ship each piece as soon as it becomes available. You may receive multiple packages on different days, and we will never charge you extra for these split shipments. A separate email with tracking details will be sent for each parcel.

Occasionally, we may need to cancel an order due to a product availability issue. If that happens, we will contact you directly. For any canceled order, the refund process takes 5-7 business days. This accounts for the settlement period required by our payment gateway.

Delivery Timelines by Region

The delivery windows below are estimates. They do not count weekends or public holidays, including but not limited to Christmas, New Year, Chinese New Year, and National Day holidays. During peak holiday seasons, local postal capacity may also extend transit times.

In rare circumstances, a package could take up to 40 business days to arrive.

  • The United States & Canada: 10-20 business days
  • Oceania & Asia: 10-20 business days
  • The United Kingdom & Europe: 10-30 business days
  • Africa & South America: 20-40 business days

Understanding Your Tracking Information

After your order is fulfilled, our system automatically sends a tracking email to the address you provided. To avoid missing this notification, double-check that your email address is correct and free of typos. It is also a good idea to look in your junk or spam folder, as these messages sometimes land there.

You can track your parcel using the tracking number on sites like www.17track.net or aftership.com.

Your tracking number consists of two parts. The first segment covers the journey from our warehouse to your destination country. The second segment is generated by your local shipping company once the package arrives in your region. For example, if your full tracking number is UG313XXX57YUP, the second part of that code is what you will use to track the shipment on your local carrier’s website.

Local Carrier Directory

Below is a list of frequent local shipping carriers. If you cannot find the correct information for your country, or if your country is not listed, contact us at service@inkclaw.com with your order number for assistance.

  • Australia: Auspost — Track here — +61 3 8847 9045
  • Austria: DPD — Track here — 085-0022222
  • Belgium: Bpost — Track here — 22785126
  • Brazil: PostNord Sweden — Track here — +46 771 33 33 10
  • Brazil: Correios — Track here — +55 3003-0100
  • Canada: Canada Post — Track here — 1-866-607-6301 / 416-979-3033
  • Costa Rica: Correos — Track here
  • Czech Republic: DPD (DE) — Track here
  • Denmark: PostNL International Mail — Track here
  • France: Colis Prive — Track here — 0 806 000 250
  • Germany: DHL Paket — Track here — +49 (0) 228 902 435-11 / +49 (0) 228 902 435-13
  • Greece: ELTA — Track here — (+30) 8001182000
  • Iceland: Pósturinn — Track here — 5801000
  • Ireland: Fastway (IE) — Track here — +353 1 4242 900
  • Israel: Israel post — Track here — 171
  • Italy: Poste Italiane — Track here — 803.160
  • Japan: Sagawa — Track here — 050-3032-9151
  • Japan: FedEx — Track here — 0120.003200 / 043.298.1919 / +81.43.298.1919
  • Japan: Japan Post — Track here — 0120-5931-55
  • Korea, South: Korea Post (Domestic) — Track here — (+82) 1588 1300
  • Malta: Maltapost — Track here — (+356) 212 244 21
  • Mexico: Correos — Track here — +52 01 800 701 7000
  • Netherlands: Luxembourg Post — Track here — 8002 8004 / +352 2424 8004
  • Netherlands: PostNL International Mail — Track here
  • New Zealand: NEW ZEALAND POST — Track here — 0800 501 501 / +64 9 977 0102
  • Norway: Posten — Track here — 22 03 00 00
  • Peru: Serpost

Taxes, Duties, and Unforeseen Delays

If you are ordering from outside the country, your local government may charge additional import taxes and customs fees upon receipt of the package. These charges vary by nation and are not set by us. As the importer, you are responsible for covering any such costs; we are unable to pay them on your behalf.

While we work hard to meet the estimated delivery timelines, shipping may occasionally take longer due to product availability or other unforeseen events. In those unlikely situations, packages can take up to 40 business days for delivery.

If you can’t locate your carrier or need further assistance, reach out to us at service@inkclaw.com with your order number. We’re here to help you get your package.